Salad bowl

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept Visa, MasterCard, American Express. You can also pay quickly with PayPal, Apple Pay, Google Pay, Shop Pay.
You can also choose to pay with PayPal. When selecting this option, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to 100CAPRI.COM.

IS BUYING ON-LINE SAFE?

To help ensure that your shopping experience is safe, simple and secure 100% Capri uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.

Shipping is FREE. 100% Capri does not deliver to P.O. Boxes. Shipments destined for countries inside the European Union do not contain an invoice or any other documentation declaring the value of the merchandise. All shipments destined for countries outside the European Union, as required by Customs regulations, are accompanied by an invoice declaring the value of the merchandise.
100CAPRI.COM does not include the cost of taxes and duties in your order, so you will need to pay any additional fees.

IMPORTER REQUIREMENTS

Private U.S. citizens and non-U.S. citizens residing in the U.S.A., who import Internet goods from abroad, could be required to have a Social Security Number or a Tax ID Number and must release this number willingly to the express courier or broker.
Non-U.S. citizens/residents who DO NOT have a Social Security Number could provide an assigned Importer Number from the CBP (U.S. Customs and Border Protection). The process to obtain a CBP assigned Import Number generally takes 10 business days.
For more information, please visit the U.S. Customs and Border Protection website: http://www.cbp.gov/

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

The blown glass products are made entirely by hand and are unique pieces. For this reason production times are slow and can vary up to 4 weeks. However, we guarantee to our dear customer these delivery times:

Most of Europe and USA: from 4 days and within 4 weeks.
Rest of the world: from 7 days and within 4 weeks.

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. 100CAPRI.COM cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimize any potential delays.

HOW DO I CANCEL MY ORDER?

To cancel an order write to a contact@100capri.com, specify the order number you want to cancel and wait until you receive a confirmation email. If your order’s already been shipped, we can’t cancel your order — but we do offer a Free Returns service. You can find more info on cancelling and returning orders in our Return & Refunds Policy.

MISSING SHIPPING INFORMATION

If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the 100CAPRI.COM commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.

APPLICABILITY OF THE POLICY

The following policy only applies to online purchased products; refunds cannot be applied to products purchased at our physical stores.
If by chance our customers are dissatisfied with an order, purchased items can be returned for a size/color replacement, store credit, or a refund within 14 days from the order delivery date.

PARCEL RETURNING PROCEDURE & REQUIREMENTS

In order to request a return, kindly email us to contact@100capri.com, specifying the order number and selecting the items to be returned. By completing these steps, 100CAPRI.COM will send a confirmation e-mail, shipping label and return shipping instructions.
Return shipping is FREE (taxes and fees not included) if using 100CAPRI.COM provided courier. If returned parcel is shipped using a courier other than the one provided, Customer will be responsible of all the additional charges.
Returns must be shipped within 14 days from the order delivery date.
The products must be returned: (i) in their original condition with all tags still attached, including but not limited to, all identification tags, security tags and authenticity cards; (ii) in their original packaging; (iii) complete with all of their parts and accessories; (iv) with the original proof of purchase; and (v) from locations within the United States. Incomplete, damaged, worn or altered items will not be accepted. Further, in the event a product has a security tag and is returned without the security tag attached to the product, the product will not be accepted for return.

RETURN OPTIONS

Size/color exchange Items may only be exchanged upon item code sizes or colors availability.
The new item may be returned following the same return policy and procedure.

STORE CREDIT

As soon as the return has been processed, Customer will receive a code for the returned items total value. The Code can be used on the next order placed on 100CAPRI.COM. If the shipment has been added and paid for by the Customer at checkout, amount will not be included in the offered store credit.
If shipping has been free of charge, the store credit amount will not be affected.
Credit can only be used once and within three months after return; it cannot be accumulated with any other Store Credit; it must be entirely used on an order equal to or greater than the value of the Store Credit.

CONDITIONS OF RETURN

Items must not have been worn, washed, or altered in any sort or kind of way, and must show no signs of use. Shoe soles must be in perfect conditions and show no marks.

Items must be returned with all the original tags and labels attached, along with packaging and other accessories (bags, hangers, garment covers, etc.) received with the order.

Shoes and other accessories must be returned with their original boxes, please be minded that the boxes must not be damaged and/or altered or used as an outer package for shipping as well.

Items showing signs of use or wear will not be accepted and will be returned to the Customer.

HOMEWARE items must be returned in perfect conditions with no damage, scratches or dents. If a HOMEWARE item has been damaged delivered, please contact us for return instructions.

Items must be returned in their original packaging with all of the original accessories, parts and instructions. They must also be packed in the same proper manner in which they were received.

Returns must be packed in 100CAPRI.COM's box, which must be securely sealed with tape.

Shall the 100CAPRI.COM box be no longer available; customers may use another type of packaging suitable for shipping 100CAPRI.COM's items.

In case of defective or wrong goods, we encourage Customers to contact contact@100capri.com immediately.

100CAPRI.COM reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for a full refund of shipping and import charges.

Authorized returns with 100CAPRI.COM courier account numbers must correspond to the original country as per initial shipment.

Shall return shipment require pickup or payment of any additional charges, 100CAPRI.COM reserves the rights to refuse returns sent with a courier other than the one specified in the confirmation e-mail.

100CAPRI.COM reserves the right to refuse unauthorized and/or unsent returns in accordance with the Return Policy detailed and specified on our website.

In case of unauthorized or non-standard returns, merchandise will be returned to the shipping address specified in the original order.

If an unauthorized return is accepted, 100CAPRI.COM will deduct a 10% administrative/deposit fee from the refund.

Due to the nature of custom orders and the fact that they were created specifically for you, we will not be able to accept returns unless the custom pieces were damaged or defective at the time of delivery.


For any other matter not explicitly mentioned, European distance commerce regulations prevail.