Refund policy
RETURNS, REFUNDS & RIGHT OF WITHDRAWAL
APPLICABILITY OF THIS POLICY
This policy applies exclusively to purchases made on 100CAPRI.COM. Products purchased in physical boutiques are subject to the return policies applicable at the store of purchase and cannot be returned through the online store.
If for any reason you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.
RETURN PERIOD
You may request a return within 14 days from the date your order is delivered.
Returned items must be shipped within 14 days from the date the return request has been submitted.
HOW TO REQUEST A RETURN
To request a return, please contact our Client Services team at:
Please include:
-
Order number
-
Item(s) you wish to return
-
Reason for return (optional)
Once your request has been approved, you will receive:
-
Return authorization confirmation
-
Return shipping instructions
-
Return shipping label (where applicable)
Items returned without prior authorization may not be accepted.
RETURN SHIPPING
Return shipping is complimentary when using the courier service arranged by 100CAPRI.COM (excluding duties, taxes and import fees where applicable).
If a return is shipped using a courier not authorized by 100CAPRI.COM, any additional costs, duties, taxes or charges will remain the responsibility of the customer.
Authorized returns must be shipped from the same country to which the original order was delivered.
CONDITIONS OF RETURN
Returned products must:
-
Be unworn, unused and unwashed
-
Be returned in their original condition
-
Include all original tags, labels, security tags and authenticity cards
-
Include all original packaging and accessories
-
Be accompanied by proof of purchase
Shoes must be returned with undamaged soles and in their original shoe boxes.
Homeware items must be returned in perfect condition, free from scratches, dents or damage, together with all original packaging, accessories and instructions.
Returns that are incomplete, damaged, altered, worn or otherwise not compliant with these conditions may be refused and returned to the customer.
EXCHANGES
Subject to availability, items may be exchanged for a different size or colour of the same product.
Exchanged items remain eligible for return under the same conditions described in this policy.
STORE CREDIT
Customers may choose to receive store credit instead of a refund.
Store credit:
-
Is issued for the value of the returned merchandise
-
Is valid for 3 months from the issue date
-
Can be used once only
-
Cannot be combined with other store credits
-
Must be used on an order equal to or greater than the credit amount
Shipping charges paid at checkout are not included in the store credit amount.
NON-RETURNABLE ITEMS
The following items cannot be returned:
-
Personalized or custom-made products
-
Gift cards
-
Final sale items where permitted by law
-
Products specifically excluded by applicable regulations
Custom-made products may only be returned if delivered defective or damaged.
DEFECTIVE OR INCORRECT ITEMS
If you receive a defective, damaged or incorrect item, please contact:
within a reasonable time after delivery.
100CAPRI.COM reserves the right to request photographic evidence before authorizing a return, replacement or refund.
EUROPEAN UNION RIGHT OF WITHDRAWAL
If your order is delivered within the European Union, you have the statutory right to withdraw from your purchase within 14 days of delivery without providing any reason.
To exercise your right of withdrawal, you may use the withdrawal functionality made available on our website where available, or contact our Client Services team at:
Returned products must comply with the conditions described in this policy.
Upon receipt of your withdrawal request, we will provide confirmation of receipt on a durable medium, including by email where applicable.
REFUNDS
Once your return has been received and inspected, you will be notified whether your refund has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
Refunds are generally processed within 10 business days after approval, although processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact:
CONSUMER RIGHTS
Nothing in this policy limits or excludes any mandatory consumer rights provided under applicable law.
For customers located within the European Union, applicable consumer protection legislation, including regulations governing distance selling and the right of withdrawal, shall prevail where required by law.